PRIVACY POLICY
Last Updated: April 3, 2026
TBK Media ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at tbkmedia.co (the "Website"), use our mobile application (the "App"), or engage our services. Please read this policy carefully.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide:

• Full name

• Email address

• Phone number

• Business name and details

• Billing and payment information

• Any other information you submit through forms, account registration, or communication with us

Information Collected Through the Mobile App:

• Device identifiers and device type

• Operating system and version

• Push notification tokens (if notifications are enabled)

• App usage data and analytics

• Account login information

Information Collected Automatically:

• IP address

• Browser type and version

• Pages visited and time spent on the Website

• Referring website or source

• Cookies and similar tracking technologies

Information from Third Parties:

• Data from Facebook/Meta Ads Manager related to advertising campaigns we manage on your behalf

• Lead information generated through Facebook lead forms

• Analytics data from third-party tools integrated with our services

2. How We Use Your Information
We use the information we collect to:

• Provide, operate, and improve our marketing services

• Manage client accounts and advertising campaigns

• Create, manage, and optimize Facebook ad campaigns for clients

• Communicate with you about your account, services, and updates

• Process payments and send invoices

• Respond to inquiries and provide customer support

• Analyze usage trends to improve the Website and App

• Send marketing communications (with your consent)

• Comply with legal obligations

3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share data with trusted third-party service providers who assist us in operating our business, including Meta/Facebook (for advertising), payment processors, analytics providers, and email service providers. These providers are contractually obligated to protect your information.

• Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

4. Facebook and Social Media Data
As a social media marketing agency, we manage advertising campaigns on platforms including Facebook/Meta. In the course of providing our services:

• We access and use data from Facebook Ads Manager on behalf of our clients

• We may collect lead information generated through Facebook lead generation forms

• We use Facebook Pixel data and conversion tracking to measure and optimize campaign performance

• All data obtained through Facebook is used in accordance with Meta's terms and policies

• Client advertising data is used solely for the purpose of managing and optimizing their campaigns

5. Mobile App Privacy
When you use the TBK Media App:

• We collect device information and app usage data to improve functionality

• Push notifications may be sent if you opt in; you can disable these in your device settings at any time

• The App may use analytics tools to understand usage patterns

• We do not access your device's camera, microphone, contacts, or location unless you explicitly grant permission for a specific feature

• App data is stored securely and transmitted using encryption

6. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of the Website.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
9. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to legal obligations

• Opt-Out: Unsubscribe from marketing emails using the link provided in each email

• App Notifications: Manage push notification preferences through your device settings

• Cookies: Adjust cookie preferences through your browser settings

To exercise any of these rights, contact us using the information provided below.
10. Children's Privacy
Our Platform and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.
11. Third-Party Links
The Platform may contain links to third-party websites or services that are not operated by TBK Media. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Platform after any changes constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.
13. Terms and Conditions
Your use of the Platform is also governed by our Terms and Conditions. Please review them at tbkmedia.co/terms-conditions.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
TBK Media Email: info@tbkmedia.co Website: tbkmedia.co